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Nice và clean in rooms a bit noisey in our room as was at front of motel, need triple glazing in the windows, staff friendly, but disappointed on last day, we asked if we could use shower for a quick wash as we had been on a long trek, my guide told us that normally this was allowed, but man on reception would not allow us to lớn vì chưng this, as we were travelling baông xã to lớn Hanoi that night it was a bit uncomfortable, just a small request would have meant a lot to us as we had spent our holiday money with themMoreShow less
Dear dianne m,Greetings from U Sapage authority Vietphái nam.May I begin by saying how much we enjoyed your company during your trip khổng lồ our beautiful corner of Vietnam giới và thank you for choosing to stay at U Sapa. I must sincerely apologies for those aspects of your stay which led you to lớn award us an “average” score as our only desire is the complete satisfaction of all our valued guests therefore I would lượt thích to lớn take this opportunity to respond to lớn your comments. We are in the process of seeking budget approval lớn install double glazing in our rooms and once this is granted will commence the necessary work.I am deeply sorry that we could not provide you with a place lớn shower before your return lớn Hanoi. It is true that we used lớn provide this benefit but as our guests had already checked-out with their rooms being prepared for future occupancy regrettably could not let them use their already vacated rooms to shower in. Instead as a courtesy we offered them the use of our staff bathroom lớn remove sầu the dirt etc. from their trek but unfortunately a group of guests complained about this arrangement as they expected khổng lồ be provided with full hotel-style private washing facilities which regrettably the khách sạn does not possess.I hope for your kind understanding regarding our difficult decision not to lớn provide this benefit after this occurrence & please accept my heartfelt apologies for the inconvenience this caused you. May I over by saying I hope this matter did not mar your stay with us to a great degree as we would be delighted to lớn welcome you again on your next visit to Sapa.Sincerely yours,Hijaaz LatheefGeneral Manager
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